Remote Hand Service
Atlantic.Net offers Remote Hands Service that enables our clients to focus on their core business. Our experienced engineers are available 24 x 7 x 365 to provide a peace of mind to assure you that we can take care of a wide range of services for you from the simplest reboots to swapping out hardware. A quick call or email with your request is all it takes to follow your instructions.
Services include:- Receiving and storing equipment deliveries to the DataCenter
- Visual inspection and or digitally photographing equipment
- Cabling installation or modification
- Power cycling, rebooting servers
- Swapping backup tapes
- Hardware installations
- Installing and testing Xconnect circuits
BASIC:
The most basic activities of on-site technicians performed with “eyes’, “ears’, and “fingers’, but without involvement of tools, equipment, physical labor, keyboard or other data input. This could include:
- Setting and resetting switches
- Power cycling
- Minor cabling
- Reporting on equipment displays
INTERMEDIATE:
Includes basic services plus some configurations or running of certain basic operations pursuant to real-time instructions of Customer. This could include:
- Backup and restore services for unmanaged colocation clients; non-standard installation requirements.
- Running single, built in diagnostic equipment
- Inputting commands on a keyboard console
- Changing tapes
- Cable organization
- Modifying cable layouts, such as Ethernet
- Labeling
ADVANCED:
Includes basic and intermediate plus direct equipment configurations and hardware / software interaction. This could include but not limited to the following:- Replacing hardware components with spares and upgrades
- Upgrading drive capacity by installing new or additional disk drives
- Tasks involving senior System Administration/Special Project staff members
- Tasks involving unscheduled emergency procedures (installations, troubleshooting etc).
- Adding memory
- Installation of equipment in existing rack space
Contact an advisor at 800.521.5881 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to learn more about Atlantic.Net's Managed Services.
