| Managed Server Hosting Features |
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| Service Level Agreements |
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Never lose another wink of sleep wondering if your server is up and running! Atlantic.Net guarantees that your Managed Dedicated Server will be available 100% of the time. Read more about Atlantic.Net's 100% Uptime Guarantee. |
Atlantic.Net guarantees all hardware components in your Managed Hosting Server and will replace any failed components at no cost to you. If it takes us more than one hour to replace the faulty hardware from the time the cause is determined, Atlantic.Net will refund 5% of the monthly fee per additional hour of downtime. Read more about Atlantic.Net's One Hour Hardware Replacement Guarantee. |
| Standing Ovation Customer Service |
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Your main point of contact at Atlantic.Net. From understanding your goals and environment to ensuring all of your needs are taken care of, your Dedicated Account Manager will work tirelessly with the rest of the Atlantic.Net team to provide you with unparalleled Customer Service. |
Whether it is four in the afternoon or four in the morning, Atlantic.Net's expert support team is here to provide you with unlimited system admin troubleshooting and support 24 hours a day. |
A member of your Atlantic.Net Support Team will cover all the bases of what to expect from Atlantic.Net, how to get the most out of the services Atlantic.Net provides, and ensure you are off to a rock solid start by answering any questions you may have. |
On a pre-scheduled basis, your Atlantic.Net Dedicated Account Manager and Support Team will assist your Organization in developing, planning, and managing the growth of your Managed Dedicated Server environment. This process will help ensure all systems are fired up and ready to go the moment you are ready to modify or expand your environment. |
| Server Hardware Management |
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Whether you are looking for a simple Managed Server or a fully redundant Managed Server farm, Atlantic.Net can setup and configure virtually any system to meet your needs. Need 2 GB of RAM? No Problem. Need 32 GB of RAM? No Problem. You tell us your vision and goals and we will work with you to develop a Dedicated Hosting solution specifically to meet your needs. |
You can rest easy knowing that Atlantic.Net's Support Team is constantly monitoring and maintaining your Managed Server hardware. Our proactive hardware monitoring system alerts our Engineers of potential problems and allows us to resolve the issues before they have a chance to impact the performance of your Managed Dedicated Server or environment. This is just one more step that Atlantic.Net takes to ensure the highest reliability possible. |
| Security |
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Atlantic.Net's Engineers will automatically apply the latest Atlantic.Net tested Operating System Security Patches for your Managed Servers. |
Atlantic.Net will perform a Security Vulnerability Scan on all of your Managed Hosting Servers on a Bi-Weekly basis. In the event a vulnerability is detected, Atlantic.Net will immediately notify you with the best course of action to remedy the potential security hole and take action as requested. |
Do you have reason to believe that your server may have been compromised? Whether it is the security bug you just noticed in the latest code you uploaded to your server or something just doesn't seem right, all you have to do is request that Atlantic.Net conduct a Managed Hosting Server Compromise Check on your system and we will get to the bottom of it. |
| Data Backup |
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You read that right. Atlantic.Net will backup an unlimited amount of data from your Managed Server each and every day utilizing full encryption to our dedicated backup storage array. Need to restore a backup from 22 days ago? No problem! Your daily data backups will be retained for a minimum of one month. Our backup system will read your hard drive disks at the sector level. This enables recovery images containing your files and all the formatting, partition tables, and volume configuration needed for complete and instant disaster recovery. Since daily backups only consist of changed disk sectors, it usually only takes seconds or minutes to complete your daily backups (even on very large hard drive volumes). |
| Monitoring |
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Housing your servers in Atlantic.Net’s World Class Data Center guarantees you top-notch network and hardware performance. However, guarantees do not help much when applications on your server malfunction. That is why Atlantic.Net employs our powerful monitoring solution to watch over the services running on your Managed Servers such as HTTP, DNS, FTP, SQL, and more. Our monitoring system is so powerful that it often resolves most problems before they become apparent to your organization or end users. |
Atlantic.Net's Engineers will always keep you informed and up-to-date. Anytime an issue with your Managed Hosting environment is discovered you will be notified with the recommend course of action or resolution. |
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